Account Manager / Customer Success Representative - Remote

Overview

We are seeking a high-performing Account Manager / Customer Success Representative to scale the vendor experience and build white-glove relationships with clients. This role is instrumental in owning post-sale success, ensuring long-term client happiness, and identifying growth and referral opportunities across an expanding network of clients and connectors.

In Short

• Full-time position (40 hours/week)
• Work from anywhere, ideally in EST time zone
• Manage post-sale relationships with 20–30 vendor accounts
• Build onboarding plans and CRM documentation
• Conduct structured onboarding processes
• Capture vendor insights and feedback
• Run regular check-ins and collect NPS
• Track account data and performance metrics
• Support community initiatives and events
• Collaborate with Connector Success teammates

Requirements

• Experience in account management or customer success
• Strong communication and interpersonal skills
• Proficiency in HubSpot or similar CRM tools
• Ability to handle multiple accounts and prioritize tasks
• Analytical skills to track performance metrics
• Experience in feedback management and relationship building

Benefits

• Performance-based bonuses
• Retention bonuses at 3, 6, 9, and 12 months
• Community-driven benefits like annual retreats
• Opportunity to work with top startups in the US and EU
• Impact on product direction and company growth