Account Manager / Customer Success Representative (Latin America) - Remote

Overview

We are seeking a high-performing Account Manager / Customer Success Representative based in Latin America to manage vendor relationships and ensure client satisfaction.

In Short

• Full-time position (40 hours/week)
• Remote work with a preference for candidates in EST or with 4+ hours overlap
• Manage post-sale relationships with 20–30 vendor accounts
• Build onboarding plans and maintain CRM documentation
• Conduct personalized onboarding processes
• Capture vendor insights and act as their internal voice
• Run regular check-ins and collect NPS feedback
• Ensure vendors receive value through prompt matching
• Track account data and performance metrics
• Support community initiatives and events

Requirements

• Experience in account management or customer success
• Strong communication and relationship-building skills
• Proficiency in CRM tools like HubSpot
• Ability to analyze feedback and performance metrics
• Experience in managing multiple accounts simultaneously
• Fluent in English and Spanish
• Strong organizational skills
• Ability to work independently and in a team
• Familiarity with the social commerce and mobile tech industry is a plus

Benefits

• Performance-based bonuses
• Retention bonuses at 3, 6, 9, and 12 months
• Community-driven benefits including annual retreats
• Opportunity to work with top startups in the US and EU
• Flexible work schedule