Customer Success Manager (CSM) - Latin America - Remote

Overview

Azumo is looking for a Customer Success Manager (CSM) to lead client relationships and ensure the successful delivery and adoption of our software solutions. The position is FULLY REMOTE, based in Latin America.

In Short

• Serve as the primary point of contact for assigned clients.
• Build strong, trust-based relationships through proactive communication.
• Understand client business goals and translate them into strategic initiatives.
• Lead onboarding and early-stage implementation for new clients.
• Monitor customer health and track success metrics.
• Support inbound and referred leads by participating in discovery calls.
• Act as a strategic advisor during the pre-sales process.
• Coordinate and deliver product demos or service capability walkthroughs.
• Relay structured feedback to inform product decisions and service enhancements.
• Drive upsell and cross-sell opportunities within accounts.

Requirements

• Proven experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to understand and translate client needs into actionable plans.
• Experience with software solutions and technology adoption.
• Proficiency in managing multiple clients and priorities.
• Skills in upselling and identifying growth opportunities.
• Ability to work collaboratively with cross-functional teams.
• Fluency in English and Spanish.

Benefits

• Fully remote work environment.
• Opportunity to work with a dynamic team.
• Professional development and growth opportunities.
• Competitive salary and benefits package.
• Flexible working hours.