Technical Support Engineer - Remote

Overview

Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

In Short

• Join a fast-growing cloud technology marketplace.
• Provide technical support to partners through various channels.
• Manage daily cases and resolve technical issues.
• Collaborate with vendors for product knowledge.
• Focus on areas like Productivity, Infrastructure, Continuity, and Security.
• Work in a hybrid and remote environment.
• Contribute to product knowledge documentation.
• Be part of a diverse and inclusive team.
• Enjoy a range of employee benefits.
• Be a part of a culture that values creativity and humor.

Requirements

• At least two years of experience in technical support.
• Proficiency in MS Outlook and MS Teams.
• Strong customer service skills.
• Excellent analytical and problem-solving abilities.
• Ability to work collaboratively.
• Continuous learner with a strategic mindset.
• Specialized knowledge in areas like Office 365, Azure, and security solutions.
• B.A./B.S. in a related field or equivalent experience.
• Industry-specific certifications preferred.

Benefits

• Non-Commissioned Bonus Plans or Variable Commission.
• 401(k) plan with employer match.
• Medical, Dental & Vision Insurance.
• Flexible, Open Vacation.
• Paid Sick Time Off.
• Career Development Programs.
• Stock Option Eligibility.
• Employee Assistance Program.
• Employer Paid Disability and Life Insurance.
• Employee-led Resource Groups.