Polish Speaking IT Services Representative - Remote

Overview

Patrique Mercier Recruitment PT is seeking a dedicated Polish Speaking IT Services Representative for a leading tech firm, offering a remote position based in Greece. This role is perfect for individuals fluent in Polish who have a passion for technology and customer service. You will provide critical technical support to our Polish-speaking clients, assisting them in resolving their IT queries and ensuring they have a rewarding experience with our innovative solutions.

In Short

• Provide exceptional technical support to Polish-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a variety of IT-related inquiries and issues promptly and professionally.
• Guide customers on effectively using our products and services to maximize their effectiveness.
• Accurately document customer interactions and maintain detailed records within the support system.
• Work collaboratively with internal technical teams to escalate and resolve complex issues as necessary.
• Educate clients about new features, updates, and best practices relevant to their needs.
• Participate in ongoing training and skill development to stay current on company offerings and industry trends.

Requirements

• Fluency in Polish is required.
• Strong communication skills.
• Experience in technical support or customer service.
• Ability to troubleshoot IT-related issues.
• Passion for technology and helping others.
• Willingness to participate in ongoing training.

Benefits

• Remote work opportunity.
• Work with a leading tech firm.
• Opportunity for skill development.
• Collaborative work environment.