Portuguese Speaking IT Services Representative - Remote

Overview

Patrique Mercier Recruitment PT is seeking a dedicated Portuguese Speaking IT Services Representative for a prominent tech firm, offering a remote position in Greece. This role is ideal for individuals who are fluent in Portuguese and have a passion for technology and providing outstanding customer support. As part of this innovative team, you will assist Portuguese-speaking clients with their technical inquiries, ensuring a smooth and efficient experience with our IT solutions.

In Short

• Provide exceptional technical support to Portuguese-speaking customers via phone, email, and live chat.
• Troubleshoot and resolve a variety of IT-related issues and inquiries in a timely manner.
• Educate customers on effectively utilizing our products and services to maximize their experience.
• Maintain accurate documentation of customer interactions and technical resolutions within the support system.
• Collaborate with internal teams to escalate and address complex problems as necessary.
• Keep clients informed about system updates, new features, and best practices to enhance customer engagement.
• Participate in training sessions to continuously improve product knowledge and customer service skills.

Requirements

• Fluency in Portuguese is required.
• Strong communication skills.
• Experience in IT support or customer service is preferred.
• Ability to troubleshoot technical issues.
• Familiarity with IT solutions and products.
• Willingness to learn and adapt to new technologies.

Benefits

• Remote work opportunity.
• Collaborative team environment.
• Continuous training and development.
• Opportunity to work with a leading tech firm.