Dutch Speaking IT Services Representative - Remote

Overview

Patrique Mercier Recruitment PT is seeking a Dutch Speaking IT Services Representative for a leading tech firm, offering a remote work opportunity based in Greece. This position is perfect for individuals who are fluent in Dutch and are passionate about providing top-notch customer service and technical support. In this role, you will be responsible for assisting our Dutch-speaking clients with their IT-related inquiries, ensuring they enjoy a smooth and productive experience with our state-of-the-art products and services.

In Short

• Provide exceptional technical support to Dutch-speaking customers through various communication channels such as phone, email, and chat.
• Troubleshoot and effectively resolve a variety of IT-related issues and queries to ensure customer satisfaction.
• Educate clients on the usage of our products and solutions to help them maximize their benefits.
• Document customer interactions and solutions accurately in the support system for quality assurance.
• Collaborate with internal teams to escalate and resolve complex technical challenges as necessary.
• Keep clients informed about new features, updates, and best practices to enhance their overall user experience.
• Participate in ongoing training to maintain updated knowledge of product offerings and industry trends.

Requirements

• Fluency in Dutch is required.
• Strong communication skills.
• Experience in customer service or technical support is preferred.
• Ability to troubleshoot IT-related issues.
• Willingness to learn and adapt to new technologies.

Benefits

• Remote work opportunity.
• Work with a leading tech firm.
• Ongoing training and development.
• Collaborative team environment.