German Speaking IT Services Representative - Remote

Overview

Patrique Mercier Recruitment PT is seeking a German Speaking IT Services Representative to join a leading tech firm, offering a remote work opportunity based in Greece. This is an exceptional role for individuals fluent in German who have a keen interest in technology and a commitment to providing outstanding customer support. As an IT Services Representative, you will assist our German-speaking clients in resolving their technical inquiries, ensuring they receive top-tier service and support for our innovative IT solutions.

In Short

• Provide exceptional technical support to German-speaking clients through various channels, including phone, email, and chat.
• Troubleshoot and resolve a variety of IT-related issues efficiently and professionally.
• Guide customers in effectively using our products and services, maximizing their overall experience.
• Document interactions and maintain accurate records of customer inquiries and resolutions in our support system.
• Collaborate with internal teams to escalate and address complex technical issues when necessary.
• Educate customers on product features, updates, and best practices to enhance their usage.
• Participate in ongoing training sessions to maintain up-to-date knowledge of our products and industry trends.

Requirements

• Fluency in German is required.
• Strong interest in technology and IT solutions.
• Excellent communication skills.
• Ability to troubleshoot technical issues.
• Experience in customer service is a plus.
• Willingness to participate in training sessions.

Benefits

• Remote work opportunity.
• Competitive salary.
• Ongoing training and development.
• Supportive team environment.