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German Speaking IT Services Representative - Remote

Posted 2 weeks ago

Overview

Patrique Mercier Recruitment PT is seeking a German Speaking IT Services Representative to join a leading tech firm, offering a remote work opportunity based in Greece. This is an exceptional role for individuals fluent in German who have a keen interest in technology and a commitment to providing outstanding customer support. As an IT Services Representative, you will assist our German-speaking clients in resolving their technical inquiries, ensuring they receive top-tier service and support for our innovative IT solutions.

In Short

  • Provide exceptional technical support to German-speaking clients through various channels, including phone, email, and chat.
  • Troubleshoot and resolve a variety of IT-related issues efficiently and professionally.
  • Guide customers in effectively using our products and services, maximizing their overall experience.
  • Document interactions and maintain accurate records of customer inquiries and resolutions in our support system.
  • Collaborate with internal teams to escalate and address complex technical issues when necessary.
  • Educate customers on product features, updates, and best practices to enhance their usage.
  • Participate in ongoing training sessions to maintain up-to-date knowledge of our products and industry trends.

Requirements

  • Fluency in German is required.
  • Strong interest in technology and IT solutions.
  • Excellent communication skills.
  • Ability to troubleshoot technical issues.
  • Experience in customer service is a plus.
  • Willingness to participate in training sessions.

Benefits

  • Remote work opportunity.
  • Competitive salary.
  • Ongoing training and development.
  • Supportive team environment.

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