Italian Speaking IT Services Representative - Remote

Overview

An exciting opportunity for Italian-speaking individuals to provide exceptional technical support in the tech sector while working remotely.

In Short

• Provide excellent technical support to Italian-speaking customers through phone, email, and chat.
• Effectively troubleshoot and resolve a wide range of IT-related issues and inquiries.
• Guide clients in using our products and services, ensuring a smooth and beneficial experience.
• Maintain detailed documentation of customer interactions and technical resolutions in the support system.
• Collaborate with internal teams to escalate and address complex technical challenges as necessary.
• Educate customers about new features, updates, and best practices to enhance their user engagement.
• Participate in ongoing training and development to maintain current knowledge of products and industry advancements.

Requirements

• Fluency in Italian.
• Strong communication skills.
• Experience in customer service or technical support.
• Ability to troubleshoot technical issues.
• Familiarity with IT solutions.
• Detail-oriented with strong documentation skills.
• Willingness to learn and adapt to new technologies.

Benefits

• Remote work opportunity.
• Training and development programs.
• Collaborative work environment.
• Opportunity to work with a leading tech firm.