Spanish Speaking Customer Support Representative - Remote

Overview

This role is perfect for individuals who are passionate about financial services and eager to assist Spanish-speaking clients in navigating mobile banking solutions.

In Short

• Provide exceptional customer support to Spanish-speaking clients regarding mobile banking services via phone, email, and chat.
• Assist customers with inquiries about account management, mobile app functionality, and transaction issues.
• Effectively resolve customer complaints and provide solutions to enhance their banking experience.
• Document customer interactions accurately and track follow-ups to ensure timely resolution of issues.
• Educate customers on the features of mobile banking and help them maximize their usage.
• Collaborate with technical teams to address complex issues and improve service quality.
• Gather customer feedback to support ongoing improvements in the mobile banking services offered.

Requirements

• Fluency in Spanish and English.
• Experience in customer support or a related field.
• Strong communication and problem-solving skills.
• Knowledge of mobile banking services is a plus.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Opportunities for professional growth.
• Supportive work environment.
• Health and wellness benefits.
• Flexible working hours.