Spanish Speaking Customer Support Representative - Remote

Overview

This position is perfect for those who are passionate about customer service and enjoy helping Spanish-speaking clients navigate their food delivery experiences.

In Short

• Provide outstanding customer support to Spanish-speaking clients regarding food delivery services through phone, email, and chat.
• Assist customers with inquiries related to orders, delivery statuses, menu options, and service policies.
• Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
• Document customer interactions accurately and follow up on outstanding queries in a timely manner.
• Collaborate with internal teams and delivery partners to address customer needs and enhance service efficiency.
• Inform customers about promotions, new menu items, and service updates.
• Gather feedback from customers to contribute to ongoing service improvement initiatives.

Requirements

• Fluent in Spanish and English.
• Strong communication skills.
• Experience in customer service roles.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Familiarity with food delivery services is a plus.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Dynamic work environment.
• Training and support.