Spanish Speaking Customer Support Representative - Online iGaming - Remote

Overview

Patrique Mercier Recruitment FR is seeking a passionate Spanish Speaking Customer Support Representative to join our vibrant Online iGaming Department! If you excel in customer service and have a flair for the world of online gaming, this is the perfect opportunity for you!

In Short

• Deliver outstanding support to Spanish-speaking customers via phone, email, and live chat, ensuring a premium gaming experience.
• Address customer inquiries related to account management, game selections, promotions, and transactions.
• Effectively resolve customer complaints and issues to maintain high levels of client satisfaction.
• Accurately record customer interactions for tracking purposes and to help enhance service delivery.
• Work closely with technical teams to troubleshoot and resolve customer problems efficiently.
• Stay updated on gaming regulations, company policies, and newly launched products.
• Collect and analyze customer feedback to contribute to service improvement initiatives.

Requirements

• Fluency in Spanish is required.
• Experience in customer service, preferably in the iGaming industry.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.
• Familiarity with gaming regulations and online gaming products is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing industry.
• Supportive team environment.
• Training and development opportunities.