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Portuguese Speaking Customer Support Representative - Online iGaming - Remote

Posted 8 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is thrilled to offer a position for a Portuguese Speaking Customer Support Representative in our Online iGaming Department! In this vital role, you will be the first point of contact for our Portuguese-speaking clients, assisting them with their inquiries related to online gaming. Your goal will be to ensure that customers have a positive experience by providing accurate information and effective solutions.

In Short

  • Respond to customer inquiries in Portuguese via phone, chat, and email
  • Provide assistance with account management, gaming rules, and promotional activities
  • Record customer interactions accurately in our support databases
  • Work closely with the marketing team to relay information about ongoing promotions
  • Handle disputes with professionalism and escalate issues when necessary
  • Stay informed on the latest gaming trends, regulations, and company updates
  • Strive to enhance customer satisfaction and loyalty through exceptional service

Requirements

  • Fluency in Portuguese
  • Strong communication skills
  • Experience in customer service
  • Knowledge of online gaming
  • Ability to work in a team
  • Problem-solving skills

Benefits

  • Opportunity to work in a dynamic environment
  • Collaborative team culture
  • Professional development opportunities
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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