Portuguese Speaking Customer Support Representative - Remote

Overview

Mercier Consultancy is excited to offer a position for a Portuguese Speaking Customer Support Representative for Online Content Creators! In this role, you will provide crucial support to our Portuguese-speaking clients, helping them navigate our platform and succeed in their content creation endeavors. Your fluency in Portuguese will be instrumental in delivering top-notch customer service and ensuring that creators feel supported and empowered.

In Short

• Respond to customer inquiries in Portuguese via email, phone, and chat
• Assist content creators with questions regarding platform features and usage
• Document client interactions and solutions accurately in our customer management system
• Collaborate with internal teams to address and resolve customer issues
• Provide clients with information on best practices for content creation and platform efficiency
• Stay updated on platform changes and participate in ongoing training

Requirements

• Fluency in Portuguese
• Strong communication skills
• Experience in customer support or related field
• Knowledge of digital media and content creation
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt to new tools and platforms

Benefits

• Opportunity to work with a dynamic team
• Flexible working hours
• Remote work option
• Professional development opportunities
• Supportive work environment