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Portuguese Speaking Customer Support Representative - Remote

Posted 8 weeks ago
Customer Service
Full Time
Greece

Overview

Join our dynamic team at Mercier Consultancy as a Portuguese Speaking Customer Support Representative for Online Content Creators! In this role, you will be at the forefront of assisting our Portuguese-speaking clients who are creating and sharing engaging online content. Your main responsibilities will involve providing top-notch support to these creators, guiding them through our platform and ensuring they have the resources they need to thrive.

In Short

  • Provide customer support in Portuguese via email, phone, and chat
  • Assist content creators with inquiries about our platform and services
  • Document all client interactions and resolutions in our tracking system
  • Collaborate with product and support teams to address customer feedback
  • Offer guidance on best practices for using the platform effectively
  • Stay informed about updates and changes to the platform
  • Participate in team training to enhance service skills

Requirements

  • Fluency in Portuguese
  • Excellent communication skills
  • Experience in customer support
  • Ability to work in a team environment
  • Familiarity with digital media platforms

Benefits

  • Opportunity to work with a diverse team
  • Shape the success of content creators
  • Dynamic work environment
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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