Portuguese Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exceptional career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for Online Content Creators. This position is perfect for individuals who are passionate about supporting digital creators and providing top-notch customer service to Portuguese-speaking clients.

In Short

• Deliver outstanding customer support to Portuguese-speaking content creators via phone, email, and chat.
• Assist clients with inquiries related to online platforms, account management, and content optimization.
• Provide guidance on platform features, tools, and best practices to enhance creators' experience.
• Effectively resolve issues and complaints to ensure a positive and engaging experience for clients.
• Document customer interactions meticulously and ensure timely follow-up on inquiries.
• Collaborate with internal teams to address customer needs and improve service quality.
• Gather feedback from clients to contribute to the continuous improvement of products and services.

Requirements

• Fluency in Portuguese (spoken and written).
• Strong communication skills and a customer-centric attitude.
• Experience in customer support or related fields is a plus.
• Ability to work in a fast-paced environment.
• Familiarity with online platforms and content creation tools.

Benefits

• Opportunity to work with creative professionals.
• Flexible working hours.
• Professional development opportunities.
• Supportive team environment.