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Portuguese Speaking Customer Support Representative - Remote

Posted 7 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is excited to announce a fantastic opportunity for a Portuguese Speaking Customer Support Representative in our Transportation Services Department! In this essential role, you will serve as the primary point of contact for our Portuguese-speaking clients, providing comprehensive support and assistance related to their transportation needs. Your linguistic skills will enable you to connect with clients effectively and deliver exceptional service.

In Short

  • Respond to customer inquiries in Portuguese via phone, email, and chat
  • Assist clients with questions regarding transportation services, routes, and schedules
  • Document client interactions and solutions accurately in our CRM system
  • Collaborate with internal teams to resolve complex client issues
  • Provide detailed and relevant information about service options and logistics
  • Gather client feedback to improve service delivery
  • Participate in training sessions to enhance your knowledge of our services

Requirements

  • Fluency in Portuguese
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Experience in customer support is a plus
  • Strong problem-solving skills

Benefits

  • Opportunity to work in a dynamic team
  • Comprehensive training provided
  • Flexible working hours
  • Remote work options available
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Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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