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Portuguese Speaking Customer Support Representative - Remote

Posted 8 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is thrilled to present an exciting opportunity for a Portuguese Speaking Customer Support Representative in our Online Content Creators Department! In this engaging role, you will be the key support figure for our Portuguese-speaking clients as they navigate our platform to create and share their online content. Your expertise will play a vital role in ensuring that these creators receive the guidance and assistance needed to succeed.

In Short

  • Respond to customer inquiries in Portuguese via email, phone, and chat
  • Assist content creators with platform-related questions and concerns
  • Document client interactions and solutions accurately in our system
  • Collaborate with the product team to address client concerns
  • Provide guidance on effective utilization of our platform for content creation
  • Engage in ongoing training to stay informed about updates and new features

Requirements

  • Strong communication skills in Portuguese
  • Passion for digital media
  • Ability to assist clients effectively
  • Experience in customer support is a plus
  • Willingness to learn and adapt to new features

Benefits

  • Collaborative team environment
  • Opportunity to work with content creators
  • Ongoing training and development
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Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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