German Speaking Customer Support Representative - Online iGaming - Remote

Overview

Patrique Mercier Recruitment FR is proud to present an exciting opportunity for a German Speaking Customer Support Representative in our Online iGaming Department. If you are a customer-centric individual who thrives in the online gaming environment, we want to hear from you!

In Short

• Deliver outstanding support to German-speaking customers through various channels, including phone, email, and live chat, ensuring a positive gaming experience.
• Help customers with inquiries related to account setup, game instructions, promotions, and transaction issues.
• Promptly resolve customer complaints and issues to maintain high levels of satisfaction.
• Accurately document all customer interactions to help improve service offerings.
• Work closely with technical teams to troubleshoot and resolve any customer-related problems effectively.
• Stay updated on gaming regulations, company policies, and new game releases.
• Encourage and gather customer feedback to contribute to service enhancement initiatives.

Requirements

• Fluency in German, both written and spoken.
• Strong communication skills.
• Experience in customer service, preferably in the iGaming industry.
• Ability to work in a fast-paced environment.
• Problem-solving skills and a customer-centric approach.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic and growing industry.
• Supportive team environment.
• Training and development opportunities.