French Speaking Customer Support Representative - Online iGaming - Remote

Overview

Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a French Speaking Customer Support Representative in our Online iGaming Department. If you're passionate about online gaming and enjoy assisting customers, we would love to hear from you!

In Short

• Provide exceptional customer support to French-speaking clients through phone, email, and live chat.
• Help customers with inquiries regarding account issues, game rules, promotions, and transactions.
• Resolve customer complaints and issues promptly to ensure an enjoyable gaming experience.
• Document all customer interactions accurately for tracking and future reference.
• Collaborate with technical teams to troubleshoot and find solutions to customer issues effectively.
• Stay updated on gaming regulations, company policies, and new game offerings.
• Gather customer feedback to contribute to service improvement initiatives and enhance client satisfaction.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer support or related field.
• Knowledge of online gaming is a plus.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Willingness to learn and adapt.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic industry.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.