Spanish Speaking Customer Service Representative for Anti-Financial Crime Unit - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing their inquiries related to anti-financial crime services.
• Assist clients in understanding regulations, processes, and policies regarding financial crime prevention.
• Handle and resolve client complaints efficiently and professionally, while maintaining confidentiality and sensitivity.
• Document all customer interactions accurately, ensuring all relevant information is recorded for compliance and reporting purposes.
• Collaborate with internal teams to escalate and resolve complex cases, ensuring client needs are met.
• Stay informed about current regulations and industry trends related to financial crime to enhance service quality.
• Provide feedback to management regarding client concerns and potential improvements in service delivery.

Requirements

• Fluency in Spanish and English.
• Experience in customer service, preferably in a financial or compliance environment.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality.
• Knowledge of financial crime regulations is a plus.
• Proficient in using customer service software and tools.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a meaningful and impactful area.
• Supportive team environment.
• Professional development opportunities.
• Flexible working hours.