Dutch Speaking Customer Service Representative for Anti-Financial Crime Unit - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries related to anti-financial crime initiatives.
• Assist customers with reports of suspicious activity, fraud cases, and compliance-related questions.
• Work closely with internal teams to investigate and resolve customer concerns effectively.
• Document all interactions accurately and maintain detailed records in compliance with applicable regulations.
• Stay updated on current regulations, trends, and tools related to anti-financial crime practices.
• Support the development of educational materials to inform customers about prevention measures and compliance requirements.
• Foster a professional and empathetic environment to assist customers in sensitive situations.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related fields.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowledge of anti-financial crime regulations is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a meaningful role supporting anti-financial crime initiatives.
• Professional development and training opportunities.
• Supportive team environment.