Finnish Speaking Customer Service Representative - Anti-Financial Crime Unit - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce a unique opportunity for a Finnish Speaking Customer Service Representative focused on an Anti-Financial Crime Unit. This position involves supporting clients and internal teams in mitigating financial crime risks while working in a dynamic and impactful environment.

In Short

• Provide excellent customer service to Finnish-speaking clients regarding inquiries related to anti-financial crime policies and procedures.
• Assist clients in understanding compliance requirements and reporting suspicious activities.
• Collaborate with internal teams to address client concerns and provide solutions efficiently.
• Document and track client interactions accurately for compliance and reporting purposes.
• Stay updated on industry regulations and best practices related to financial crime prevention.
• Educate clients about the importance of compliance and the role they play in preventing financial crime.
• Contribute to continuous improvement initiatives aimed at enhancing customer service delivery and policy compliance.

Requirements

• Fluency in Finnish and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related fields.
• Knowledge of financial crime regulations is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Attention to detail and accuracy in documentation.

Benefits

• Opportunity to work in a dynamic and impactful environment.
• Supportive team culture.
• Continuous training and development opportunities.
• Flexible working hours.
• Remote work options.