French Speaking Customer Service Representative - Anti-Financial Crime Unit - Remote

Overview

An overview paragraph about the job

In Short

• Provide efficient customer service to French-speaking clients regarding inquiries related to anti-financial crime policies and procedures.
• Assist clients in understanding compliance requirements, risk management, and reporting suspicious activities.
• Address customer complaints and resolve issues pertinent to financial crime investigations professionally.
• Document and maintain detailed records of customer interactions and inquiries in compliance with industry standards.
• Collaborate with internal teams to escalate and address complex issues effectively.
• Stay informed about current anti-financial crime regulations and trends to provide accurate guidance to clients.
• Contribute to the development of training materials and resources to educate clients on anti-financial crime practices.

Requirements

• Fluency in French and English.
• Experience in customer service, preferably in a financial or compliance-related field.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Knowledge of anti-financial crime regulations is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive environment.
• Professional development and training opportunities.
• Flexible working arrangements.