Italian Speaking Customer Service Representative for Anti-Financial Crime Unit - Remote

Overview

An overview paragraph about the job

In Short

• Provide expert customer service to Italian-speaking clients regarding inquiries related to financial crime policies and procedures.
• Assist clients with reporting suspicious activities and ensure that their concerns are addressed promptly and effectively.
• Collaborate with internal teams to investigate and manage cases, ensuring adherence to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Maintain detailed and accurate records of client interactions and case management.
• Educate clients on best practices for maintaining financial integrity and security.
• Document and report any potential risks while adhering to compliance standards.
• Stay updated on relevant financial crime trends and regulatory changes to provide the best possible support to clients.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in a financial or compliance-related field.
• Knowledge of financial crime regulations and compliance standards.
• Ability to work collaboratively in a team environment.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to maintain accurate records.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and impactful field.
• Professional development and training opportunities.
• Supportive team environment.