Italian Speaking e-Cigarette Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to introduce an opportunity for an Italian Speaking e-Cigarette Customer Support Representative within our Health Department. This role is ideal for individuals who are committed to providing excellent customer service while assisting customers in understanding the health aspects of e-cigarette products. Your input will be vital in helping Italian-speaking customers navigate their inquiries and ensuring they receive accurate information.

In Short

• Assist Italian-speaking customers with inquiries regarding e-cigarette products and health-related questions through multiple channels, including phone, email, and chat.
• Provide clear and precise information about product usage, safety instructions, and health considerations.
• Help troubleshoot customer issues and manage returns or exchanges effectively.
• Document customer interactions and feedback to contribute to service improvement initiatives.
• Stay informed about industry regulations, health guidelines, and trends related to e-cigarettes.
• Collaborate with team members in the health department to maintain a high level of product knowledge and customer service standards.

Requirements

• Fluency in Italian is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Knowledge of e-cigarette products and health regulations is a plus.
• Ability to work in a team environment.

Benefits

• Opportunity to work in a dynamic health department.
• Gain experience in the e-cigarette industry.
• Supportive team environment.