Italian Speaking Customer Success Representative - Remote

Overview

An overview paragraph about the job

In Short

• Deliver exceptional customer support to Italian-speaking Spotify users through various channels including email, chat, and phone.
• Address customer inquiries relating to account management, Spotify features, and service-related questions.
• Proactively engage with users to enhance their experience and ensure they fully benefit from Spotify's offerings.
• Resolve issues and manage customer complaints in an efficient manner to foster satisfaction and loyalty.
• Document customer interactions in the CRM system to assist in follow-ups and generate reports.
• Collaborate with various teams within Spotify to ensure high-quality service delivery.
• Remain informed about Spotify’s product updates and industry trends to provide relevant advice to users.

Requirements

• Fluency in Italian and English.
• Strong communication skills.
• Experience in customer service or support roles.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems.
• Passion for music and knowledge of Spotify's services.

Benefits

• Work remotely from Greece.
• Opportunity to work with a leading music streaming service.
• Competitive salary and benefits.
• Dynamic and supportive work environment.