Dutch Speaking Customer Service Representative - Aviation - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer an excellent opportunity for a Dutch Speaking Customer Service Representative in the Aviation Department. This position is ideal for individuals who are passionate about the aviation industry and are dedicated to providing exceptional service to Dutch-speaking clients.

In Short

• Provide outstanding customer support to Dutch-speaking clients via phone, email, and chat regarding aviation services and inquiries.
• Assist customers with booking issues, flight information, and general aviation-related questions.
• Handle customer complaints professionally, ensuring swift resolution and maintaining high customer satisfaction.
• Collaborate with internal teams and aviation partners to provide accurate information and resolve complex inquiries.
• Stay informed on industry regulations, company policies, and aviation trends to assist customers effectively.
• Document all customer interactions thoroughly and contribute to service improvement initiatives.
• Foster relationships with clients to promote customer loyalty and satisfaction.

Requirements

• Fluency in Dutch is required.
• Strong communication skills, both verbal and written.
• Experience in customer service, preferably in the aviation sector.
• Ability to handle complaints and resolve issues effectively.
• Knowledge of aviation regulations and trends is a plus.
• Proficient in using customer service software and tools.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing industry.
• Flexible working hours and remote work options.
• Professional development and training opportunities.
• Supportive team environment.