Swedish Speaking HealthTech Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional technical support to Swedish-speaking clients using HealthTech products via phone, email, and live chat channels.
• Analyze, diagnose, and troubleshoot software and hardware issues affecting health technology applications.
• Guide clients in understanding product features and functionalities, enhancing their overall experience with the product.
• Document all client interactions and solutions accurately in the CRM system to maintain a clear support history.
• Work collaboratively with development and technical teams to escalate unresolved issues and relay user feedback.
• Conduct follow-ups with clients to ensure satisfactory resolution and foster strong customer relationships.
• Keep updated on industry trends, product knowledge, and advancements in health technology to provide informed assistance.

Requirements

• Strong proficiency in Swedish, both written and verbal.
• Experience in technical support or customer service, preferably in the HealthTech industry.
• Excellent communication and interpersonal skills.
• Ability to analyze and troubleshoot technical issues effectively.
• Familiarity with CRM systems and documentation practices.
• Strong problem-solving skills and attention to detail.
• Passion for healthcare and improving user experiences.

Benefits

• Opportunity to work in a growing industry focused on healthcare innovation.
• Collaborative and supportive work environment.
• Professional development and training opportunities.
• Competitive salary and benefits package.
• Flexible working hours.