Danish Speaking HealthTech Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Offer exceptional technical support to Danish-speaking clients using HealthTech products through various communication channels, including phone, email, and live chat.
• Diagnose and resolve software and hardware issues related to health technology applications.
• Educate clients on product features and functionalities, ensuring they have the knowledge for optimal use in a healthcare setting.
• Maintain detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with product development and technical teams to escalate issues and provide valuable user feedback for continuous improvement.
• Engage in proactive follow-ups with clients to ensure thorough resolution of their issues and to enhance user satisfaction.
• Stay updated on industry trends, product improvements, and advancements in health technology to better serve client needs.

Requirements

• Fluency in Danish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with health technology solutions.
• Excellent communication skills.
• Proficient in using CRM software.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Dynamic work environment.
• Supportive team culture.
• Health and wellness benefits.