Italian Speaking HealthTech Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking HealthTech Support Specialist. This role is perfect for individuals who are not only passionate about technology but also have an interest in the healthcare sector. As a HealthTech Support Specialist, you will provide exceptional support to Italian-speaking clients utilizing health technology solutions, ensuring they receive the assistance they need to enhance their healthcare experiences.

In Short

• Deliver high-quality technical support to Italian-speaking users of HealthTech products through various communication channels, including phone, email, and chat.
• Investigate, diagnose, and resolve software and hardware issues related to health technology applications.
• Educate clients on product features, functionality, and best practices for optimal use in a healthcare context.
• Maintain comprehensive records of customer interactions and resolutions in the CRM system.
• Collaborate with product development and technical teams to escalate issues and provide valuable feedback for product improvement.
• Engage in proactive follow-ups with customers to ensure their issues are resolved satisfactorily and to promote user satisfaction.
• Stay informed about industry trends, product updates, and healthcare technology advancements to enhance support services.

Requirements

• Fluent in Italian, both written and spoken.
• Experience in customer support or technical support roles.
• Strong problem-solving skills and technical aptitude.
• Ability to communicate complex information clearly and effectively.
• Familiarity with health technology or healthcare environments is a plus.
• Excellent interpersonal skills and a customer-oriented mindset.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing industry.
• Supportive team environment with opportunities for professional growth.
• Flexible working arrangements.
• Access to training and development resources.