Spanish Speaking Service Desk Analyst - Remote

Overview

An overview paragraph about the job

In Short

• Act as the first point of contact for Spanish-speaking clients, managing support requests through multiple channels including phone, email, and chat.
• Diagnose and resolve technical issues related to software, hardware, and IT services promptly.
• Maintain accurate logs of support interactions, including issue details, resolutions, and follow-ups.
• Educate clients on product features and guide them through troubleshooting steps.
• Coordinate with other IT teams to escalate and resolve complex issues efficiently.
• Conduct follow-up calls and emails to ensure clients are satisfied with the services provided.
• Keep abreast of emerging technologies and products to deliver knowledgeable support.

Requirements

• Fluency in Spanish and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with IT service management tools.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.
• Health benefits.
• Flexible working hours.