Dutch Speaking IT Service Desk Analyst - Remote

Overview

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

In Short

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First level technical support
• Provide prompt responses to questions from employees as well as from client’s site
• Documentation of problems and knowledge database creation
• Provide hardware migration teams with information and appropriate reports and lists
• Process Improvement activities
• Consult with IT experts, if the appropriate course of action in unclear

Requirements

• Dutch speaking
• Engaging and flexible personality
• Solution-oriented mindset
• Experience in IT support is a plus

Benefits

• Opportunity to work in a dynamically growing international organization
• Build relationships within the IT community
• Contribute to the organization’s success and value