IT Service Desk Analyst (German Speaking) - Remote

Overview

The IT Service Desk Analyst will respond to customer inquiries and troubleshoot technical issues while providing support for high-impact problems. This role involves collaboration with team members and requires fluency in English and German.

In Short

• Respond to customer inquiries via phone, ticket, and chat.
• Troubleshoot technical issues using internal documentation.
• Provide support for high-impact user issues.
• Create and update tickets diligently.
• Meet KPIs and SLAs in daily activities.
• Support and train junior analysts.
• Coordinate incident management processes.
• Assist in creating reports for management.
• Participate in flexible remote work arrangements.
• Work in a supportive and diverse community.

Requirements

• High school diploma required.
• 2 years of experience in Customer Support or Service Desk.
• ITIL certification is a plus.
• Knowledge of MS Office, Windows, and Antivirus software.
• Experience with ESM toolsets is an advantage.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluency in English and German (B2 level).
• Detail-oriented with good analytical skills.
• Willingness to learn and adapt to changes.

Benefits

• Flexible working conditions with remote work possibilities.
• Competitive salary and benefits package.
• Health insurance and bonuses.
• Extra day off on your birthday.
• Supportive and skilled community.
• Opportunity to shape new processes.
• Value-oriented work culture.
• Modern office in Budapest.
• Opportunities for personal and professional growth.
• Participation in a rapidly growing company.