Norwegian Speaking End User Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce a vacancy for a Norwegian Speaking End User Support Specialist. This position is tailored for driven professionals who are enthusiastic about technology and committed to providing excellent support services. As a Norwegian Speaking End User Support Specialist, you will play a crucial role in assisting Norwegian-speaking clients by resolving their technical concerns and ensuring a positive user experience.

In Short

• Provide top-notch support to end users in Norwegian through various channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues related to hardware, software, and network operations.
• Guide users on effectively utilizing different applications and systems.
• Maintain accurate records of support interactions and resolutions using a ticketing system.
• Collaborate with technical teams to escalate intricate issues and propose improvements to support processes.
• Ensure follow-up with users to confirm that their issues are resolved and that they are satisfied with the support received.
• Stay updated with new technologies and updates to continuously improve service delivery.

Requirements

• Fluency in Norwegian.
• Strong communication skills.
• Experience in technical support or customer service.
• Ability to troubleshoot hardware and software issues.
• Familiarity with ticketing systems.
• Team collaboration skills.
• Willingness to learn new technologies.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.
• Flexible working hours.
• Health and wellness benefits.