French Speaking HealthTech Support Specialist - Remote

Overview

An exciting opportunity for a French Speaking HealthTech Support Specialist to provide exceptional technical support to clients in the healthcare technology sector.

In Short

• Provide exceptional technical support to French-speaking clients using HealthTech products via phone, email, and live chat.
• Diagnose and troubleshoot software and hardware issues related to health technology applications.
• Educate clients on product features and best practices to ensure optimal use of health technology solutions.
• Accurately document all client interactions and resolutions in the CRM system.
• Collaborate with technical teams to escalate unresolved issues and offer constructive feedback for product improvement.
• Engage in proactive follow-ups with clients to ensure their issues are resolved satisfactorily.
• Stay updated on industry trends, product enhancements, and new developments in health technology to provide informed support.

Requirements

• Fluency in French and English.
• Experience in technical support or customer service, preferably in a healthcare or technology environment.
• Strong problem-solving skills and ability to diagnose technical issues.
• Excellent communication skills, both verbal and written.
• Familiarity with CRM systems and documentation practices.
• Ability to work independently and as part of a team.
• Passion for technology and commitment to customer satisfaction.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive team environment.
• Work in a growing industry focused on improving healthcare.
• Flexible working hours.