Danish Speaking VIP Customer Support Agent - Remote

Overview

Patrique Mercier Recruitment FR is seeking a Danish Speaking VIP Customer Support Agent to join a high-class team dedicated to providing excellent service to our VIP clientele. This role offers the chance to engage with high-profile customers, ensuring they receive tailored support and exceptional experiences.

In Short

• Deliver personalized support to VIP Danish-speaking customers via phone, email, and live chat.
• Build and maintain strong relationships with high-value clients, understanding their needs and preferences.
• Efficiently address and resolve complex inquiries and issues to ensure customer satisfaction.
• Document customer interactions thoroughly for effective follow-up and service enhancement.
• Collaborate with teams to ensure seamless service delivery and client issue resolution.
• Proactively seek feedback from clients to improve service quality and processes.
• Stay informed about the latest products and promotions to provide accurate information to customers.

Requirements

• Fluency in Danish and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in a VIP or high-end environment.
• Ability to handle complex inquiries and provide effective solutions.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in using customer support software and tools.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to work in a dynamic and supportive environment.
• Access to training and development programs.
• Flexible working hours.
• Health and wellness benefits.
• Work with a high-class team and high-profile clients.