Danish Speaking Frontline Support Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide high-quality frontline support to Danish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to products, services, and account issues.
• Troubleshoot and resolve customer complaints efficiently to enhance overall satisfaction.
• Document all customer interactions accurately in the CRM system for effective follow-up and reporting.
• Work collaboratively with team members to ensure high service standards and improve customer experiences.
• Identify opportunities for service enhancements and contribute to implementing best practices.
• Keep updated about company products and services to provide accurate information to clients.

Requirements

• Fluency in Danish and English.
• Strong communication skills.
• Experience in customer service roles.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems.
• Team player with a commitment to excellence.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.