Danish Speaking Customer Support Representative for Social Media - Remote

Overview

This role is ideal for individuals who are passionate about social media and enjoy providing high-quality customer service to Danish-speaking users.

In Short

• Provide outstanding customer support to Danish-speaking clients across various social media platforms.
• Assist customers with inquiries, complaints, and product information via direct messages and comments.
• Engage with the online community to foster positive relationships and brand loyalty.
• Monitor social media channels for customer feedback and escalate issues when necessary.
• Document user interactions and ensure accurate record-keeping in the CRM system.
• Collaborate with marketing and product teams to relay customer suggestions and improve service offerings.
• Stay updated on the latest social media trends and tools to enhance customer engagement strategies.

Requirements

• Fluent in Danish, both written and spoken.
• Experience in customer service, particularly in social media contexts.
• Strong communication skills and ability to engage with customers effectively.
• Familiarity with CRM systems and social media platforms.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-oriented mindset.
• Passion for social media and staying updated on trends.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Dynamic and engaging work environment.
• Flexible working hours.
• Work with a supportive team.