Account Manager – Australia - Remote

Overview

As an Account Manager at Patch My PC, you will lead customer and partner engagement strategies across Australia, managing a portfolio of 600+ existing customers and driving revenue growth.

In Short

• Fully remote position within Australia.
• Manage a robust portfolio of existing customers.
• Focus on revenue growth and customer retention.
• Collaborate with a regionally aligned Customer Engineer.
• Identify upsell and cross-sell opportunities.
• Address client inquiries and resolve issues.
• Stay updated on industry trends.
• 5+ years of experience in customer-facing software sales required.
• Excellent communication and negotiation skills are essential.
• Some travel may be required.

Requirements

• 5+ years of experience in customer-facing software sales, B2B sales ideally spanning multiple segments (SMB through Enterprise and Channel).
• Demonstrated ability to own complex customer relationships end-to-end.
• Strong commercial acumen with a track record of meeting revenue targets.
• Excellent communication, negotiation, and stakeholder management skills.
• A growth mindset — open to feedback and quick to adapt.
• Operational excellence in CRM systems (e.g., Salesforce).

Benefits

• Health benefits (varies by location).
• Pension matching up to 10% (varies by location).
• 25 paid time off days.
• Three days of volunteer leave.
• Tuition reimbursement up to $5,250 a year.
• Sick leave.
• Gym membership or equipment reimbursement up to $900 annually.
• Life insurance.
• Awesome technology to do your best work.