Bilingual Arabic & English Technical Support Specialist - Remote

Overview

The Bilingual Arabic & English Technical Support Specialist will serve as the primary point of contact for Arabic-speaking customers, providing exceptional technical support and assistance while enhancing the overall user experience.

In Short

• Provide technical support to Arabic-speaking customers via email, chat, and phone.
• Diagnose and troubleshoot software, hardware, and network issues.
• Guide customers through step-by-step solutions and best practices.
• Escalate complex technical issues to the appropriate teams.
• Maintain accurate records of customer interactions.
• Assist with translating technical documentation into Arabic.
• Collaborate with cross-functional teams to improve product functionality.
• Stay updated on products, services, and industry trends.

Requirements

• Fluency in Arabic and English (written and spoken).
• 1-3 years of experience in technical support or customer service.
• Strong troubleshooting skills.
• Excellent communication and problem-solving abilities.
• Experience with ticketing systems or help desk software.
• Familiarity with cloud-based solutions.
• Ability to multitask and work efficiently.
• A customer-centric mindset.

Benefits

• Hybrid working arrangements.
• Competitive Base Salary.
• Generous paid vacation.
• Attractive benefits package.
• Access to free posture-based fitness workouts.
• Training opportunities provided.
• 1-on-1 coaching and mentorship.