Customer Success Manager - Remote

Overview

The Customer Success Specialist helps clients get familiar with the application by holding training sessions and ensuring they are ready and live while following up as an account manager.

In Short

• Manage Canadian client accounts through the platform implementation process.
• Onboard new customers by providing necessary tools and information.
• Provide training to ensure customers achieve maximum value from the application.
• Follow up with existing clients to enhance product stickiness.
• Conduct webinars to educate customers on features.
• Identify improvements to enhance team efficiency and customer experience.
• Collaborate with teams for a smooth customer experience.
• Act as a customer advocate by providing input to other teams.

Requirements

• Bachelor's degree with 3+ years of experience as an account manager.
• Experience in a startup, preferably within a SaaS environment.
• Professional background in B2B enterprises.
• Ability to align with the Canadian time zone for work requirements.
• A project management diploma is a plus.
• Fluent in English (spoken & written).
• Experience in a fast-paced technology company (SaaS).
• Experience in customer service is a plus.
• Strong analytical skills.
• Excellent communication skills.
• Strong organizational skills.
• Positive, self-managed, and self-motivated.
• Excellent time management skills.

Benefits

• Attractive salary.
• Professional development environment.