Customer Success Manager - Remote

Overview

The Customer Success Manager helps clients get familiar with the application and ensures they achieve the most value from the product.

In Short

• Manage UAE client accounts and facilitate platform implementation.
• Oversee onboarding process for new customers.
• Provide training and support to maximize product value.
• Follow up with existing clients to ensure product stickiness.
• Conduct webinars on product features.
• Identify process improvements for customer experience.
• Collaborate with teams for smooth customer experience.
• Act as customer advocate within the organization.

Requirements

• Bachelor's degree with 3+ years in Customer Success.
• Experience in a SaaS startup environment.
• Professional background in B2B enterprises.
• Currently residing in Dubai with a valid UAE driving license.
• Project management diploma is a plus.
• Fluent in English (spoken & written).
• Experience in fast-paced tech companies.
• Experience in customer service organizations is a plus.
• Strong analytical and communication skills.
• Excellent organizational and time management skills.
• Self-managed and self-motivated.

Benefits

• Attractive salary.
• Professional development environment.