Remote Otter LogoRemoteOtter

Customer Service Agent - Remote

Posted Yesterday
Customer Service
Full Time
India

Overview

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites, offering innovative solutions to ensure exceptional customer care. We are seeking experienced customer service agents to join our remote-first team.

In Short

  • Join a technology-driven company with excellent career growth opportunities.
  • Work in a fast-paced, remote-first environment.
  • Handle customer queries and complaints via ticket and live help.
  • Must excel in written communication and problem-solving.
  • Work hours from 8:30am to 5pm Mon-Fri (GMT).
  • Minimum typing speed of 40 wpm required.
  • 3 years’ customer service experience in an international parcel carrier is essential.
  • Fluent English is required, both written and verbal.
  • Must have a minimum 20 MB broadband line and own PC/Laptop and headset.
  • Enjoy building relationships with customers.

Requirements

  • Minimum 3 years’ experience in customer service for parcel carriers.
  • Excellent communication skills.
  • Critical thinking and problem-solving abilities.
  • Friendly and professional demeanor.
  • Ability to multitask in a demanding environment.

Benefits

  • Collaborative and innovative company culture.
  • Opportunity to work remotely.
  • Dynamic and ambitious team environment.
  • Career growth opportunities.
ParcelHero logo

ParcelHero

ParcelHero is one of the UK's leading parcel delivery price comparison platforms, attracting over 5 million visitors annually. With a remote workforce of over 100 employees globally, the company is committed to leveraging technology to provide innovative solutions and exceptional customer service. As a dynamic and forward-thinking organization, ParcelHero is set to launch its new Transport Management Solution, Parcelhero Pro, in 2025, which will allow retailers to manage their shipping needs more efficiently. The company promotes a collaborative culture where every team member's input is valued, making it an ideal environment for those who thrive in fast-paced, ambitious settings.

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