Customer Service Agent - Remote

Posted 2 days ago

Customer Service

Full Time

Colombia

Customer Service

Ticket Management

Process Improvement

Cross-functional Collaboration

Documentation

Customer Satisfaction

Overview

We are looking for an analytical, solution-oriented, and detail-driven individual with a passion for service and the ability to thrive in digital environments.

In Short

Manage customer inquiries through tickets and digital channels.
Prioritize tasks based on urgency and impact.
Identify recurring issues and trends.
Contribute to documentation and improvement of internal procedures.
Escalate complex cases following established protocols.
Ensure quality and consistency of interactions.
Collaborate in onboarding and mentoring efforts.
Support cross-functional initiatives to improve customer journey.

Requirements

Strong customer service skills.
Detail-oriented and solution-focused.
Ability to work independently.
Experience in digital environments.
Proactive attitude and strategic vision.

Benefits

Opportunity to work in a dynamic environment.
Collaborative team culture.
Potential for professional growth.

leadtech

Leadtech is a pioneering company in the digital business landscape, established in 2009, that specializes in creating innovative online solutions that engage millions of users monthly. With a diverse team of over 700 professionals from more than 23 nationalities, Leadtech is committed to fostering creativity and collaboration in an inclusive workplace. The company focuses on delivering user-centric experiences across web and mobile platforms, while continuously striving for improvement and inspiring new ideas. Leadtech's modern approach to company culture emphasizes values such as diversity, flexibility, and a healthy work-play balance, making it a unique environment for both clients and employees.

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