Customer Service Agent - Remote

Overview

The Customer Service Agent is responsible for handling customer inquiries and providing exceptional service through various communication channels.

In Short

• Handling tickets from start to finish utilizing various tools
• Expediting of other agent tickets and following up when necessary
• Providing excellent, empathetic, and effective customer service
• Can speak up and notify leads of any issues or questions
• Ability to handle upwards of 40+ tickets per day
• CSAT quality of 95% or higher
• Responding to tickets within 4-24 hours for initial and follow up responses
• Handling Chats/Phone Calls
• Good attendance
• Creating SOP's and building efficiencies within work flows

Requirements

• Knowledge of Zendesk CRM platform, Microsoft Excel, Word, Sharepoint and Outlook
• 2 years+ of customer service experience - ecommerce experience a plus
• Ability to multitask
• A natural ability to de-escalate challenging requests/customers
• Ability to communicate well verbally and written
• Ability to speak and present in larger groups
• Strong attention to detail and organizational skills
• Strong ability to be proactive

Benefits

• Exceptional time management Skills