Logistics Specialist - Remote

Overview

Your role will focus on supporting the logistics functions of our business. This includes areas such as Order Management, inclusive of reviewing and responding to retailer inquiries via email and or phone, releasing orders, creating payment requests, rate shopping and quoting, scheduling pickups with carriers, and supporting various other Order management and Logistics functions. You will learn how the entire Supply Chain operates, how to utilize analytics to make data driven decisions, and how to communicate effectively. A typical day might include working with our brick and mortar (B2B) specialty retailers, providing pre and post customer Support, serving as a liaison between logistics and Warehouse, Sales, Marketing and Quality Control teams on order specific tasks while also serving a supporting role on a variety of cross functional, companywide OKRs (Objective and Key Results). These are business fundamentals that will take you far in any future career path. We are passionate about people development, and you will receive mentorship and coaching to set you up for success.

In Short

• Provide retailer facing customer service including responding to pre and post order or shipment related inquiries via email or phone call as necessary.
• Creating bill of ladings and requesting for rate quotes, optimizing around transit times and freight costs.
• Review order exceptions, including damages from an operational lens to ensure a best-in-class customer experience.
• Management of claims for all damaged/loss shipments, invoice overcharges and customer chargebacks.
• Assist with various Logistics and Order Management functions: shipment processing for small parcel and LTL orders.

Requirements

• Extreme attention to detail.
• Super organized with strong time management skills.
• Effective verbal and written communication skills.
• Strong analytical skills.
• Adaptable and flexible to changing priorities.
• Team-oriented approach.
• Intermediate Excel skills.

Benefits

• Mentorship and coaching for career development.