Customer Service Agent - Remote

Overview

The Flex is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.

In Short

• Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person.
• Assist guests with bookings, modifications, cancellations, and special requests.
• Handle guest complaints and issues promptly.
• Coordinate smooth check-ins and check-outs.
• Provide guests with local information and recommendations.
• Maintain accurate records of guest interactions in the CRM system.
• Work closely with housekeeping and maintenance teams.
• Uphold the brand’s values by delivering a personalized experience.

Requirements

• Proven experience in customer service or hospitality.
• Exceptional verbal and written communication skills in English.
• Strong problem-solving skills with a positive demeanor.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and basic office tools.
• Flexibility to work shifts, weekends, and holidays.
• Passion for delivering exceptional guest experiences.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth within a fast-evolving company.
• Training and professional development programs.
• A positive and collaborative work environment.
• Discounts on The Flex properties for personal use.