Customer Service Agent - Remote

Overview

As a Customer Service Agent at Trust Wallet, you will manage inbound inquiries and provide high-quality support through various communication channels, ensuring customer satisfaction and issue resolution.

In Short

• Handle inbound inquiries via chat, email, and phone.
• Independently resolve customer issues.
• Stay updated with product knowledge.
• Escalate complex issues as needed.
• Adhere to quality assurance standards.
• Collaborate with team members on improvement initiatives.
• Assist in preparing processes assigned by the Team Leader.
• Display a good team working attitude.
• Participate in projects for team objectives.

Requirements

• 2-3 years of experience in customer support.
• Passion for solving complex problems.
• Adaptable and resilient in a changing environment.
• Excellent verbal and written English skills.
• Strong multitasking and time management skills.
• Knowledge or interest in blockchain and digital assets.
• Ability to work flexible hours, including nights and weekends.

Benefits

• Meaningful work in the finance technology sector.
• Challenging and unique business problems to solve.
• International work environment with flexible hours.
• Career development opportunities in a growing company.