Technical Customer Support Specialist - Remote

Overview

We are looking for a proactive and technically curious Technical Customer Support Specialist to join our team at Trust Wallet, the leading non-custodial cryptocurrency wallet. You will ensure a smooth user experience by identifying, troubleshooting, and resolving issues across wallet functionality, payment systems, and backend services.

In Short

• Provide timely support to users via email and other channels.
• Perform technical triage of user-reported issues.
• Investigate and troubleshoot issues using internal tools.
• Monitor system behavior and identify anomalies.
• Assist in incident response and resolution tracking.
• Analyze logs to identify trends and potential issues.
• Support access-related requests and onboarding activities.
• Collaborate with internal teams to resolve issues.
• Contribute to process improvement initiatives.
• Monitor user feedback to identify potential issues.

Requirements

• 2–4 years of experience in customer or technical support.
• Strong ability to explain technical concepts to users.
• Experience troubleshooting APIs and transactions.
• Familiarity with payment systems and crypto wallets.
• Exposure to monitoring and logging tools.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work flexible hours.
• Strong ownership mindset.

Benefits

• Be part of a leading blockchain ecosystem.
• Excellent learning and career development opportunities.
• Work with diverse, world-class talent.
• Tackle fast-paced and unique projects.
• Work fully remotely with flexible hours.
• Enjoy competitive salary and benefits.